Our highest priority is the health and well-being of our guests and employees. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak.
The COVID-19 protocol includes but is not limited to:
Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, in order to prevent an infected person from checking into Villa Garda B&B, guests will be required to:
• complete and sign a questionnaire
• allow their temperature to be scanned with a thermal scanner
If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.
If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.
Check-In: All items on the front desk (pen, registration form and room key) and the receptionist’s hands are sanitised, in front of the arriving guest, prior to any guest interaction.
Educating staff (ongoing) on what the virus is; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.
Staff hand sanitisers (alcohol based) have been placed in areas such as breakfast kitchen and bathrooms as well as reception desk and office.
Guest hand sanitisers (alcohol based) are placed in easy reach of guests in public areas with a notice encouraging regular use.
Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face;
Regular routine cleaning of public areas such as restrooms, breakfast room, table tops, counters, hand rails, door knobs, door handles of restrooms and guest rooms, entrance door handles. Office surfaces and reception surfaces are wiped down on a regular routine throughout the day, with disinfectant cleaner that kills most viruses.
Protective wear such as protective gloves (and face masks as required) are issued to housekeeping when on duty and cleaning equipment with disinfectant cleaner between guest and rest rooms.
Where guests have checked out, departed rooms are cleaned and sanitised.
Laundry: Linen and towels are washed on the hottest wash cycle at 80°C. All the linen is ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.
Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standard.
Avoiding close contact with anyone who is coughing, sneezing and feverish. Anyone showing symptoms of respiratory illness to be reported to the manager for further action to take place, such as contacting the NICD hotline.
Breakfast serving standards have been reviewed to avoid contamination during this high alert period.
The NICD Hotline is available to all staff and guests. In the event that anyone feels ill after travelling from countries with coronavirus, the South African Department of Health advises first phoning the National Institute of Communicable Diseases (NICD) helpline rather than going straight to a medical facility, to prevent potential contamination. The NICD hotline number is 080 002 9999.
While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease.
We thank you for choosing to stay at Villa Garda B&B and look forward to delivering on our service excellence promise.
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Villa Garda Bed and Breakfast